[ Chinese wardrobe network ] In recent years, with the prevalence of e-commerce, the purchase of furniture and building materials on the Internet has become a trend. However, according to many consumer reactions, the furniture and building materials products that I bought are not as satisfying as I expected: either the logistics problem or the product itself is a problem. In this regard, some insiders pointed out that consumers need to polish their eyes when shopping for furniture such as wardrobes .
Online shopping wardrobe costs are "catty" consumers need to polish their eyes
Online shopping wardrobe delivery charges are tricky
In addition to the delivery of the door, the "catty" of the delivery fee has also caused many consumers to "slack". Ms. Song bought a wardrobe product online. When she received the notice of receiving the goods, she found that the delivery fee was nearly 1,000 yuan more than she expected. "This is obviously the price of sitting on the ground. If you don't add money, you will not send it to me. "People are angry," he said, when the purchase was agreed to be the buyer to bear the freight, this two sides have no objection, but according to the unit price of the delivery fee indicated by the furniture, his estimated delivery fee should be less than 1,300 yuan, "actual Delivery is subject to more than 2,100 yuan.
Consumer and merchant algorithms are different
It is understood that the delivery fee calculated by Ms. Song is self-assessed and has not been confirmed with the seller. "I thought that the volume indicated by the furniture I purchased in accordance with the unit volume price is the delivery fee. The result is to communicate with the seller. They said that it is not so calculated, furniture transportation needs packaging, the volume after packaging is not only so much, the delivery fee is not limited to that number. Ms. Song insisted that the seller did not explain the packaging volume in advance, and the delivery fee was not appropriate. He did not accept it, but the furniture had already been bought and sent to the door. The stalemate was not a solution to the problem. After consultation between the two parties. In the end, Mr. Song increased the price by 650 yuan. This set of furniture is considered to be in the house. "This delivery is so troublesome. I think it is really annoying to install it myself. I have to be cautious in online shopping!"
Consumers are the key to polishing their eyes
In response to the problems of online shopping wardrobes and other furniture, the industry reminded consumers, "In the physical store to buy wardrobes and other furniture, delivery and installation services are included in the price, but buy these online, the price is generally not Including this part of the cost, so the price of online furniture is relatively low. Consumers in the online shopping wardrobe and other furniture, must be polished eyes, to see all the terms listed by the business, especially to count the delivery, installation The additional cost is required before placing an order."
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